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Priority | Item # | Description | BA Level of Effort | BA - % Complete | DEV Level of Effort | DEV - % Complete | TEST Level of Effort | TEST - % Complete | Process Owner | Scheduled Release | |||||||||||
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| 1 | R-765 | Re-Work the DSP Contracts to accurately reflect who is supported to the DSP Teams and who is supported by FAS-IT | Hours | Completed 9/16/2013 | 9/16/2013 | ||||||||||||||||
| 2 | R-804 | SLA Modifications | Hours | Completed 11/01/2013 | |||||||||||||||||
| 23 | R-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. | Weeks | 50% |
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| 34 | R-813 | Allow clients to request assistance online via chat | Hours | Completed 5/31/2013 | 5/31/2013 |
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| 45 | R-6301094 | Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. | Hours | 0%Notification for Knowledge Records that are about to expire | Hours | Completed 11/26/2013 |
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56 | D-556 | Users can save/resolve/close tickets without filling out all of the required fields | Hours | 50% | 7/15/2013 |
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67 | R-896 | Determine a way to let Len Peters and Leadership know when a P1 Incident has been created (this replaces the old E-795) | Days | Completed 8/14/2013 | 8/14/2013 |
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| 78 | R-901 | Allow Request forms to be visible and fill-able by persons outside Yale | Days | 100% | 9/9/2013 |
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| 89 | R-767 | Implement New Ticket Feature in the DEV or TEST instance | Weeks | 100% | 5/31/2013 |
| 9 | R-1094 | Notification for Knowledge Records that are about to expire | Hours | 50% |
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10 | R-978 | Problem Process redesign | Weeks | 0% |
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