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Priority | Item # | Description | Process Owner | Process Owner | Dev Team | Final Approval | In Development | In Test | Scheduled Release |
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1 | E-X | CMDB Release 1 Work |
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| X |
| 6/7/2013 |
2 | E-810 | Metrics - Grant table access for Mirror42 so they can proceed with a proof of concept |
| 5/6/2013 |
| 5/6/2013 | X |
| 5/31/2013 |
3 | E-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. | X |
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4 | E-798 | Implement customer satisfaction survey for Incident module |
| 5/6/2013 |
| 5/6/2013 | X |
| 6/28/2013 |
5 | E-715 | General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS |
| 5/6/2013 |
| 5/6/2013 | X |
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6 | E-943 | Knowledge: Enable copy/paste of information into a KB article with no need to reformat the data |
| 5/29/2013 | X |
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7 | E-630 | Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. | X |
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8 | E-897 | New Service Request: ServiceNow Enhancement Proposal. Requested by the ITSM team. |
| 5/6/2013 |
| 5/6/2013 | X |
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9 | E-901 | Allow Request forms to be visible and fill-able by persons outside Yale | X |
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10 | E-813 | Enable Chat function in the DEV or TEST instance |
| 5/31/2013 | X |
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11 | E-787 767 | Implement New Ticket Feature in the DEV or TEST instance |
| 5/31/2013 | X |
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12 | E-902 | Cheryl Boeher needs ability to edit Problems after they are closed | X |
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