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- Bill on vacation August 12th - 16th
- David will do the deployment this week
- Adriene's update on getting more resources to help with the RTS work
- Adriene is mapping out the FY14 demand with several "buckets" or categories of work that Ricardo put together for the backlog. She putting together a request for more staffing which will be reviewed at the ITSM Steering Committee meeting on Thursday 8/8. After the staffing decision is made we will prioritize work as appropriate with process owner input.
- Recommendations to create capacity to reduce backlog to under 200 hours by end of fiscal year; FY14 demand requires prioritization and estimation
- Increase Dev hours to 2 FTE. (Combination of partner dev hours and/or opportunity to train an existing staff member for the "IT ERP system")
- Increase BA to one full FTE for Service Management. This is consistent with other client/development teams
- Focused role of architect will keep integrity/consistency of system through multiple workstreams (RTS, START, CMDB, new integrations). This is consistent with other client/development teams
- Increase RTS test footprint additional .5 FTE for automation scripts.
- Also need to replace BA on project staffing for START and CMDB
- Process Owners - please remember to send a delegate in your place who can make decisions and vote for you if you are unable to attend the meeting.
- No issues from last week's release.
- R-926 - IAM attribute change Service Request form is not ready. It was built to spec but Info Sec wants more changes. Remove this from the priority list until Information Security decides what they want to do with this form.
- R-901 - Christine has added her use case however this is not something needed for START go live. Ricardo to research other use cases.
- Information security potentially wants to use ServiceNow for their super secret ticketsto track tickets that require additional security (such as investigations into compliance and legal issues). Cheryl needs to will submit an enhancement request to get the ball rolling for this. This will require a full requirements gathering and full participation from Information Security to make an accurate assessment of what if needed here and to make a decision on how to proceed.
- Lou would like to change the current Build/Test approval in the Change module from the CAB to the managerteam leads of the Change Owner assignment unit. this This addition to the priority list was agreed to by the goup and added to thel istgroup. Lou will submit an enhancement request for this to be added to HPQC and prioritized on this list.it will be added to the priority list below..
PRIORITIZED ITEMS AFTER MEETING
Priority | Item # | Description | Process Owner | Process Owner | Dev Team | Final Approval | In Development | In Test | Scheduled Release | |
|---|---|---|---|---|---|---|---|---|---|---|
1 | R-X | CMDB Release 4 & 5 Work |
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| X |
| 8/23/2013 (R4); 8/23/2013 (R5) | |
1 - 1A | R-870 | Integrate ServiceNow with Quickbase (R4) |
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| X |
| 8/23/2013 | |
1 - 1B | R-860 | SNMP Integration (R4) |
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| X |
| 8/23/2013 | |
1 - 1C | R-960 | Add server form module and list (R4) |
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| X |
| 8/23/2013 | |
1 - 1D | R-1002 - R-1006 | Tim to send Chloe the list of prioritized items to add in here for CMDB Add additional server attributes, database form and view, update reports and filters (R4) |
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| X |
| 8/23/2013 | |
2 | R-X | START Replacement |
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| X |
| 9/27/2013 | |
3 | R- TBD | Build/Test Approval for Lou |
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| 8/5/2013 | X |
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3 4 | R-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. | X |
| X |
| X |
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4 5 | R-813 | Allow clients to request assistance online via chat |
| 5/31/2013 |
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| X |
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5 6 | D-564 | Incident Customer Satisfaction Survey tasks not being created when a respondent indicates on the survey they wish to be contacted for follow up |
| 7/19/2013 |
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| X |
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5 7 | R-943 | Knowledge: Enable copy/paste of information into a KB article with no need to reformat the data |
| 5/29/2013 | 6/14/2013 |
| X |
| 8/9/2013 | |
7 8 | R-630 | Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. | X |
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9 | D-556 | Users can save/resolve/close tickets without filling out all of the required fields |
| 7/15/2013 |
| X |
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10 | R-731 | Reporting: Please grant access to the Metrics folks to view a few KB tables for reporting |
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| X |
| 8/9/2013 | |
12 11 | R-938 | New Service Request: Software Library Addition or Change |
| 7/15/2013 |
| X |
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13 12 | R-901 | Allow Request forms to be visible and fill-able by persons outside Yale | X |
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14 13 | R-767 | Implement New Ticket Feature in the DEV or TEST instance |
| 5/31/2013 | X |
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15 14 | R-896 | Determine a way to let Len Peters and Leadership know when a P1 Incident has been created (this replaces the old E-795) | X |
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16 15 | R-X | Make changes to client facing new Incident form | 7/22/2013 | X |
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17 16 | R-978 | Problem Process redesign | X |
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