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Abstract
ServiceNow is our new ITSM system. To modify groups within ServiceNow, you need two sets of permissions:
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Forcing the Active Directory scheduled job to run immediately
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This job runs every 15 minutes. Patience is advised in lieu of forcing the job. |
This requires logging into ServiceNow as an administrator rather than as a regular unprivileged user. It is a bad idea to grant privileges to a regular user, but instead, we should create a separate account. Because this is a separate account, without a NetID, we also cannot use the regular CAS-ified front door for ServiceNow.
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