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- No change in priority of work items
- RC to work with Lou, Cheryl, et al., regarding request for additional resources
- Nate to follow up with Rick & Chloe regarding ITSM work stream metrics (as part of request for additional resources)
- Reminder to absent members: Please send a delegate in your place!
Attendees: Ricardo, Bill, Hari, Lou, Cheryl, Dorothy, Nate
PRIORITIZED ITEMS AFTER MEETING
Priority | Item # | Description | Process Owner | Process Owner | Dev Team | Final Approval | In Development | In Test | Scheduled Release |
|---|---|---|---|---|---|---|---|---|---|
1 | R-X | CMDB Release 2, 3 & 4 Work |
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| X |
| 7/12/2013, (R3) 7/26/2013 (R4) |
2 | R-X | START Replacement |
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| X |
| 9/27/2013 |
3 | R-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. | X |
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4 | R-715 | General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS |
| 5/6/2013 |
| 5/6/2013 | X | 7/512/2013 | |
5 | R-943 | Knowledge: Enable copy/paste of information into a KB article with no need to reformat the data |
| 5/29/2013 | 6/14/2013 |
| X | 7/512/2013 | |
6 | R-630 | Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. | X |
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7 | R-897 | New Service Request: ServiceNow Enhancement Proposal. Requested by the ITSM team. |
| 5/6/2013 |
| 5/6/2013 | X |
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8 | R-901 | Allow Request forms to be visible and fill-able by persons outside Yale | X |
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9 | R-813 | Allow clients to request assistance online via chat |
| 5/31/2013 | X |
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10 | R-767 | Implement New Ticket Feature in the DEV or TEST instance |
| 5/31/2013 | X |
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11 | R-896 | Determine a way to let Len Peters and Leadership know when a P1 Incident has been created (this replaces the old E-795) | X |
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12 | R-902 | Cheryl Boeher needs ability to edit Problems after they are closed | X |
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- Bill to add the following modules to the ServiceNow application in the CMDB: Incident, Problem, Change, Request, Knowledge, Configuration (from 5/29)
- Ricardo and Christine to gather requirements and use cases for E-901 (from 5/29)
- Bill to make estimate on length of time it will take to do technical analysis/development for open items on the list (fill in last few) (from 6/24)
- Hari to make estimate on length of time it will take to do testing for open items on the list. Use "Level of Effort - TEST" column in HPQC. See Chloe with questions. (from 6/24)
- All Process Owners review their items on the defect/enhancement list for items that can be removed DONE - Chloe to add the comments field to the list of fields to output from HPQC(from 7/1)
- DONE - Chloe to update HPQC and the Excel spreadsheet with today's updates.
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