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1. What's a charge code (name and / or number)? Do I need to pass that with everything I send back and forth to netbill?
2. Why would we care whether or not somebody is a student? Is there relevance to billing? ServiceNow already knows this information, and apparently NetBill already knows also. Do we really need to pass that back and forth?

Process

Each group has responsibilities to get this process moving.

DBA group

DBA group needs to provide a utility account to Oracle for granting access. The account needs to work in ACS3, ACS2, ACS1 Oracle instances. The account will be called wm_service_now.

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Jim's group needs to get the instance names of TSM to Rod's group. Jim's group may need to provide a test instance of TSM for verifying end-to-end functionality of SN -> webmethods -> netbill -> TSM.

David Backeberg's group

Create and maintain specification for API. Request Oracle account from DBAs. Create and maintain task list for backup automation project.