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- New CAB structure and members. Next Steps? - Paul or Lou
- CMDB Launch and Proposed Approach - Ade
- Bomgar Integration - Ade
- START Replacement and dependencies on R12 Upgrade - Ade
- CSI Status - Rick or Ricardo
- New Staffing and ITSM Roles:
- Mark Kovacs - Incident Manager as the new Service Desk Director
- Dawn Colonese - Now in Change Management as a Service Introduction Specialist
- Problem Manager is coupled with new Problem/Situation Manager role in CTS