...
- Modify assignment group to Active Directory in the ServiceNow OU:
- type=distribution
- avoid using commas in names
- enter the group manager in "managed by"
- enter any group members
- If this is a delete or subtractive modification, any removals need to be done manually in SN.
- If this is a create or additive modification, the import job needs to run. The SN group import will run at midnight, after which a SN admin must modify the group record:
- manually enter queue managers into the "Team Leads" list
- manually tag the group as Tier 1 if appropriate
- manually add all this group to all roles which are granted by the "ITIL" and "ServiceDesk Analyst" group – currently "itil", "filter_group", "catalog" (this is now done via a business rule called "Update Roles" on the group table)
- manually edit the list of Provider Services as appropriate
- manually edit the list of Group Email Aliases for inbound email as appropriate
- manually edit the list of Service Contracts as appropriate
...