Page Comparison

...

1. Direct user receiving account to visit yale.service-now.com/side_door.do
2. login in with username, and temporary password
3. confirm they have reset their password. You can tell by reviewing the user record. The toggle for 'Password needs reset' will untoggle after they have successfully changed their password
4. toggle off their PRD access by untoggling the Active flag on their user record. Alternatively, force a run of the post-clone to untoggle their PROD Active flag on their user record.
5. Direct user receiving account to visit yalepreproduction.service-now.com/side_door.do
6. login in with username, and temporary password
7. confirm they have reset their password. You can tell by reviewing the user record. The toggle for 'Password needs reset' will untoggle after they have successfully changed their password
8. toggle off their PRE access by untoggling the Active flag on their user record. Alternatively, force a run of the post-clone to untoggle their PROD Active flag on their user record.
9. Direct user receiving account to visit yaletest.service-now.com/side_door.do
10. login in with username, and temporary password
11. toggle off their TST access by untoggling the Active flag on their user record. Alternatively, force a run of the post-clone to untoggle their PROD Active flag on their user record.
12. Direct user receiving account to visit yaledevelopment.service-now.com/side_door.do
13. login in with username, and temporary password
14. You probably need to leave their DEV access.
15. Don't worry about TRAIN unless this is a trainer. In most cases, we leave TRAIN access toggled off, and we just wait for the next PROD clone to create the account (which is disabled from the PROD clone, and further never enabled by the post-clone script)

Need a step to set temporary passwords!