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create/populate table 'u_group_mail_aliases':
- u_email (string)
- u_group (reference to sys_user_group)

update the Create Incident inbound action with something like this:

Code Block

// bw -- find assignmentexpose headers and text in description (just for PoC)
// current.description = email.headers + email.body_text;

// bw -- find assigment group by doing a lookup in u_group_mail_aliases
// first match
wins!
// loop through email.direct 
var addresses = email.direct.split(",");
for (var i=0; i < addresses.length; i++) {
    var alias = new GlideRecord('u_group_mail_aliases');
    alias.addQuery('u_email', '=', addresses[i]);
    alias.query();
    current.description += "checked for " + addresses[i] + '\n';
    current.description += "row count is " + alias.getRowCount() + '\n';
    if (alias.getRowCount() > 0) {
        break;
    }
}
// if there was an alias match, use it to assign group
if (alias.getRowCount() > 0) {
// first   alias.next();match wins!
    current.description += "matched on " + alias.u_group + '\n'alias.next();
    current.assignment_group = alias.u_group;
}

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Versions Compared

Old Version 3

New Version 4

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