...
Name | Representing | Attended | Alternate Attendee |
|---|---|---|---|
Adusumilli, Hari | ServiceNow QA |
|
|
Boeher, Cheryl | Problem Process |  | None |
Chavira, Ricardo | Service Catalog/Request Process |
| |
Ortale, Dorothy | Knowledge Process | | None |
Kovacs, Mark | Incident Process |
|
|
Smith, Rick | Metrics/CSI Process | | None |
Tiseo, Lou | Change Process | | None |
Turnbull, Chloe | ServiceNow Team Lead |
|
|
Valdes, Julio | Configuration Management Process | | Tim Nichols |
West, William | ServiceNow DEV |
|
|
Costantino, Christine | START Replacement Project Manager |
|
|
Nichols, Tim | CMDB Project Manager |
|
|
Radcliffe, Adriene | ITSM Director | | N/A |
Sonson, Soren | Request Process |
|
|
...
- No issues reported from this weekend's release.
- Staffing updates
- Fred Roos, a developer from Fruition, started today. He will be on site and sitting with Bill and David.
- Casey Watts will be working with our team a couple of days a week.
- Project Updates
- CMDB
- Development is being done on Release 6 and 7. Specifically application attributes and maintaining the application inventory through the CMDB instead of Quickbase.
- UAT for maintaining the applications will be done by some of the business support teams like Arun or Joyce Lush. Depending on how this training goes will dictate training needs.
- START
- Releasing the Ethernet form into Production. It will be hidden until go live.
- Training should be updated weekly now and the START forms that are hidden in Production should be showing in TRAIN so that training can be developed.
- Pagers (add, change, delete) is completed. UAT for this is happening tomorrow. This could potentially be release on Friday, depending on UAT.
- Development of the START forms should be completed by mid-Janaury.
- March 21 is scheduled go live for START forms.
- Training users will happen in March.
- CMDB
- John Pagliuca is asking for a status update on R-765.
- This was moved up to the top of the RTS list a few weeks ago at our last process owner's meeting and John would like a status update and an ETA on when this will be available for him to test.
- Going forward we should be providing metrics on how this is affecting the business when customers are asking for enhancements or prioritizing items.
- Mark, Ricardo and Soren have provided feedback on the items on the defect/enhancement spreadsheet for Incident and Request. We still need input for any items on the list for Change, Problem, Metrics and Knowledge. Also everyone should take a look at the items flagged as 'General System' as they span multiple processes and may affect yours.
- D-556: This could be a month of development to complete this for all modules. We should start with specific complaints or reports. Defect needs to be refined a bit.
...
RTS PRIORITIES AND STAFFING PERCENTAGES
...
Priority | Item # | Description | BA Level of Effort | BA - % Complete | DEV Level of Effort | DEV - % Complete | TEST Level of Effort | TEST - % Complete | Process Owner | Scheduled Release |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | R-765 | Re-Work the DSP Contracts to accurately reflect who is supported to the DSP Teams and who is supported by FAS-IT | Hours | Completed 9/16/2013 | 9/16/2013 | |||||
| 2 | R-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. | Weeks | 50% |
|
| ||||
| 3 | R-813 | Allow clients to request assistance online via chat | Hours | Completed 5/31/2013 | 5/31/2013 |
| ||||
| 4 | R-630 | Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. | Hours | 0% |
|
| ||||
5 | D-556 | Users can save/resolve/close tickets without filling out all of the required fields | Hours | Completed 7/15/2013 | 7/15/2013 |
| ||||
6 | R-896 | Determine a way to let Len Peters and Leadership know when a P1 Incident has been created (this replaces the old E-795) | Days | Completed 8/14/2013 | 8/14/2013 |
| ||||
| 7 | R-901 | Allow Request forms to be visible and fill-able by persons outside Yale | Days | 30% (Estimated)100% | 9/9/2013 |
| ||||
| 8 | R-767 | Implement New Ticket Feature in the DEV or TEST instance | Weeks | Unsure100% | 5/31/2013 |
| ||||
| 9 | R-1094 | Notification for Knowledge Records that are about to expire | Hours | 50% | ||||||
10 | R-978 | Problem Process redesign | Weeks | 0% |
|
|
...
Business Analysis: David Logie 50% 10% (through 11/30)
Development:: Bill West 50%
...
Priority | Item # | Description | BA Level of Effort | BA - % Complete | DEV Level of Effort | DEV - % Complete | TEST Level of Effort | TEST - % Complete | Process Owner | Scheduled Release |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | R-X | CMDB Release 5, 6 and 67 | ? | ? | ? | ? | ? | ? | ? | ? |
...
START REPLACEMENT PRIORITIES AND STAFFING PERCENTAGESBusiness Analysis: Kesha Patel 50%
Development:: David Backeberg 100%, Fruition Consultants
...
Priority | Item # | Description | BA Level of Effort | BA - % Complete | DEV Level of Effort | DEV - % Complete | TEST Level of Effort | TEST - % Complete | Scheduled Release |
|---|---|---|---|---|---|---|---|---|---|
| 1 | R-X | START Replacement Forms/Workflow | Months | 98%100% | Months | 90% | Months | 90%60% | 113/2221/20132014 |
...
OUTSTANDING ACTION ITEMS
- Process Owners to review their list of enhancements in their area and see what they can remove so that we can reduce the amount of work in the bucket (aka the demand) (from 8/19)
- Chloe to add an agenda item to one of our upcoming meetings to discuss the enhancement/defect logging process and how an item makes it from request to release (from 7/22)
- Will add this to an upcoming meeting
- Tim to come up with a plan to retire the affected components that are in the CI field (from 7/29)
- DONE - Chloe to update HPQC and the Excel spreadsheet with today's updates.