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Name | Representing | Attended | Alternate Attendee |
|---|---|---|---|
Adusumilli, Hari | ServiceNow QA |
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Boeher, Cheryl | Problem Process | None | |
Chavira, Ricardo | Service Catalog/Request Process |
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Ortale, Dorothy | Knowledge Process | None | |
Kovacs, Mark | Incident Process |
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Smith, Rick | Metrics/CSI Process | None | |
Tiseo, Lou | Change Process | None | |
Turnbull, Chloe | ServiceNow Team Lead |
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Valdes, Julio | Configuration Management Process | Tim Nichols | |
West, William | ServiceNow DEV |
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Costantino, Christine | START Replacement Project Manager |
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Nichols, Tim | CMDB Project Manager |
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Radcliffe, Adriene | ITSM Director | N/A | |
Sonson, Soren | Request Process |
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- No issues reported from this weekend's release.
- Staffing updates
- Fred Roos, a developer from Fruition, started today. He will be on site and sitting with Bill and David.
- Casey Watts will be working with our team a couple of days a week.
- Project Updates
- CMDB
- Development is being done on Release 6 and 7. Specifically application attributes and maintaining the application inventory through the CMDB instead of Quickbase.
- UAT for maintaining the applications will be done by some of the business support teams like Arun or Joyce Lush. Depending on how this training goes will dictate training needs.
- START
- Releasing the Ethernet form into Production. It will be hidden until go live.
- Training should be updated weekly now and the START forms that are hidden in Production should be showing in TRAIN so that training can be developed.
- Pagers (add, change, delete) is completed. UAT for this is happening tomorrow. This could potentially be release on Friday, depending on UAT.
- Development of the START forms should be completed by mid-Janaury.
- March 21 is scheduled go live for START forms.
- Training users will happen in March.
- CMDB
- John Pagliuca is asking for a status update on R-765.
- This was moved up to the top of the RTS list a few weeks ago at our last process owner's meeting and John would like a status update and an ETA on when this will be available for him to tetest.
- Mark, Ricardo and Soren have provided feedback on the items on the defect/enhancement spreadsheet for Incident and Request. We still need input for any items on the list for Change, Problem, Metrics and Knowledge. Also everyone should take a look at the items flagged as 'General System' as they span multiple processes and may affect yours.
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