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Name | Representing | Attended | Alternate Attendee |
|---|---|---|---|
Adusumilli, Hari | ServiceNow QA | | |
Boeher, Cheryl | Problem Process | |
|
Chavira, Ricardo | Service Catalog/Request Process | |
|
Ortale, Dorothy | Knowledge Process | | |
Kovacs, Mark | Incident Process | | |
Smith, Rick | Metrics/CSI Process | |
|
Tiseo, Lou | Change Process | |
|
Turnbull, Chloe | ServiceNow BA | |
|
Valdes, Julio | Configuration Management Process | | |
West, William | ServiceNow DEV | |
|
Costantino, Christine | START Replacement Project Manager | | |
Nichols, Tim | CMDB Project Manager | |
|
MEETING NOTES
DISCUSSION
- YaleSecure wireless was having issues and Cheryl, Mark and Julio needed to leave to handle support for the issues.
- Release went as planned this weekend. Have heard no feedback or fallout from the release.
- Ricardo met with Russell Sharp regarding the need for more resources.
- Russell has agreed that we can use more resources and perhaps a restructuring of our current team to ensure we have a technical lead with enough time allocation to perform their duties and enough technical resources. Russell has also agreed that we are also in need of more BA resources to assist with requirements gathering.
- Ricardo will take the list of enhancements/defects and break the work into chunks (e.g. defect fixes, service request form creation/changes)
PRIORITIZED ITEMS AFTER MEETING
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