Page Comparison

Submit change request

Open a build/test change request in https://yale.service-now.com/, assign to INF SN App Support

minutes

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Schedule code review

this should happen after initial handover and before release

minutes

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Initial development, pushes to test

Begin work in dev

days

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QA, UAT in test

iterate on defects found by QA and UAT feedback; any items passing both should be moved to "Ready to Release" column

hours

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Conduct code review

Shouldn't take long, just basic validation of approach and docs

hours

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Code Freeze

By Wed AM: Identify changes & updates that have passed both testing regimes. Push to preproduction.

hours

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Regression Testing

QA group conducts regression testing in preproduction

minutes

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Go/no-go

Get approval from QA to go to production

minutes

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Production deployment

Push to prd.

hours

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Production rollback

If applicable; follow ServiceNow Rollback Procedure.

hours

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Clone

clone from prd to: pre, trn, and tst for after release

hours

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Push to Test

re-push outstanding, ready work back to test

hours

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Notify stakeholders

send out email w/ summary status & link to release documentation, close out RFC and cancel clone requests, if rollback or no-go.

minutes