...
However, this broke reporting Venkat was using for generating a report for ITIL users.
Venkat needed a new way to pull a report from ServiceNow of ITIL users. It's here:
The business rule is called: Itil Users
The UI page is called: user_has_role_itil
The PROD URL is: https://yale.service-now.com/user_has_role_itil.do