...
- Consider keywords for service now only ; not all events would enter SN only those we say to per tags
Final considerations
- per Lou: Critical Alerts from Opsview should be set to a priority level of "High" in SN and Warnings be set as "Average".
- Downtimed state change => handled => open ticket?
- Yellows/warnings + tickets as they effect workflow
- OVS-3236
- Assign warns to proper group ; assign crit to DC Ops
- Acknowledgements
- auto-ack @ Opsview and how this impacts Yale workflow
- Getting keyword data transmitted
- Oddballs (non-ITS like YUHS)