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- Lou/Adriene's update on getting more resources to help with the RTS work
- Lou/Adriene met with the SLT and they said they wanted to schedule a meeting to discuss this in depth to ensure there was enough time. Adriene and Lou will meet separately with Russell and Len regarding our resources.
- R-943 (Knowledge: Enable copy/paste of information into a KB article with no need to reformat the data) failed final UAT. Dorothy felt there were more cons to implementing this than pros. It will be removed from the list and revisited once we upgrade to Calgary as this functionality is native in this upgrade.
- START Replacement go live date has been pushed back to 11/1/2013. The scope includes pagers, telephone sets and lines, mobile devices, ethernet connections, ITS backup service. Scope for the 11/1/2013 release does not include the IAM integrations. The IAM integration will happen at a later date and the IAM project team will work with Service Management team on the project.
- Do not see D-564 on the Trello board. Need an update where this is in the development cycle.
PRIORITIZED ITEMS AFTER MEETING
Priority | Item # | Description | Process Owner | Process Owner | Dev Team | Final Approval | In Development % Complete | In Test % complete | Scheduled Release | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | R-X | CMDB Release 4 & 5 Work |
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| X |
| 8/23/2013 (R4); 8/23/2013 (R5) | ||||||||||
1 - 1A | R-870 | Integrate ServiceNow with Quickbase (R4) |
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| X |
| 8/23/2013 | ||||||||||
1 - 1B | R-860 | SNMP Integration (R4) |
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| X |
| 8/23/2013 | ||||||||||
1 - 1C | R-960 | Add server form module and list (R4) |
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| X |
| 8/23/2013 | ||||||||||
1 - 1D | R-1002 - R-1006 | Add additional server attributes, database form and view, update reports and filters (R4) |
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| X |
| 8/23/2013 | ||||||||||
2 | R-X | START Replacement |
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| X |
| 11/01/2013 | ||||||||||
3 | R- TBD | Change the Build/Test Approval in the current Change process (Lou to submit enhancement request for this) |
| 8/5/2013 | X |
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| 4 | R-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. | X 80% |
| X 75% |
| X |
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5 | R-813 | Allow clients to request assistance online via chat |
| 5/31/2013 |
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| X |
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6 | D-564 | Incident Customer Satisfaction Survey tasks not being created when a respondent indicates on the survey they wish to be contacted for follow up |
| 7/19/2013 |
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| X |
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| R-TBD | Update "Status" Categories |
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7 | R-630 | Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. | X |
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8 | D-556 | Users can save/resolve/close tickets without filling out all of the required fields |
| 7/15/2013 |
| X |
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9 | R-731 | Reporting: Please grant access to the Metrics folks to view a few KB tables for reporting |
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| X |
| 8/16/2013 | ||||||||||
10 | R-938 | New Service Request: Software Library Addition or Change |
| 7/15/2013 |
| X |
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11 | R-901 | Allow Request forms to be visible and fill-able by persons outside Yale | X |
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12 | R-767 | Implement New Ticket Feature in the DEV or TEST instance |
| 5/31/2013 | X |
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13 | R-896 | Determine a way to let Len Peters and Leadership know when a P1 Incident has been created (this replaces the old E-795) | X |
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14 | R-X | Make changes to client facing new Incident form | 7/22/2013 | X |
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15 | R-978 | Problem Process redesign | 0% |
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| R-756 | For continual service improvement metrics CSI needs to be able to track the first assignment unit to which an Incident was assigned. |
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CURRENT RESOURCE ALLOCATION
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