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Priority | Item # | Description | Requirements Complete Target | Process Owner | Development Complete Target | Test Complete Target | Scheduled Release |
|---|---|---|---|---|---|---|---|
1 | R-1013 - R1016 | CMDB Release 5 Work |
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| 9/17/2013 |
| 10/11/2013 |
2 | R-X | START Replacement | 9/18/2013 |
| 11/8/2013 |
| 11/22/2013 |
| 3 | R-1071 | CMDB mapping applications to services | 10/8/13 | 10/8/13 | 10/11/13 | ||
4 | R-756 | For continual service improvement metrics CSI needs to be able to track the first assignment unit to which an Incident was assigned. |
| 8/20/2013 | 9/20/2013 |
| 9/20/2013 |
5 | R-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. |
|
| 10/15/2013 - Spec |
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6 | R-813 | Allow clients to request assistance online via chat |
| 5/31/2013 | 10/01/2013 |
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7 | R-630 | Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. | TBD |
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8 | D-556 | Users can save/resolve/close tickets without filling out all of the required fields |
| 7/15/2013 | TBD |
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9 | R-765 | Re-Work the DSP Contracts to accurately reflect who is supported to the DSP Teams and who is supported by FAS-IT | Completed 9/16/2013 | 9/16/2013 | TBD |
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10 | R-896 | Determine a way to let Len Peters and Leadership know when a P1 Incident has been created (this replaces the old E-795) |
| 8/14/2013 | TBD |
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11 | R-954 | New Service Request: Request for Quickbase modifications (D689 for one form; other 2 in prod). |
| 9/9/2013 | TBD |
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12 | R-938 | New Service Request: Software Library Addition or Change (Fruition) |
| 7/15/2013 | TBD |
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13 | R-901 | Allow Request forms to be visible and fill-able by persons outside Yale | 9/9/2013 | 9/9/2013 | TBD |
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14 | R-767 | Implement New Ticket Feature in the DEV or TEST instance |
| 5/31/2013 | TBD |
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15 | R-978 | Problem Process redesign | TBD |
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