Page Comparison

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1.  No release last week
2. Reviewed the list and everyone prioritized their top few items relating to their process
3. Decided on the top 5 items to work to begin work
   1. E-810 - Metrics - Grant table access for Mirror42 so they can proceed with a proof of concept.
   2. E-821 - Change - Update Change process and update ServiceNow to reflect those process changes.  This will be done as part of the CMDB project.
   3. E-798 - Incident - Implement customer satisfaction survey for Incident module
   4. E-715 - General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS
   5. E-630 - Knowledge - Define a process for letting support teams knwo when there is new KB article that may be of interest to them.
4. All process owners agreed that they would review the items in their area weekly before the meeting and come prepared to discuss the items they wish to prioritize.
5. Process owners agreed that in general defects have a higher priority than enhancements.  This may not *always* be true but in general defects are higher priority.

OUTSTANDING ACTION ITEMS

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