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Name | Representing | Attended | Alternate Attendee |
|---|---|---|---|
Adusumilli, Hari | ServiceNow QA | | |
Boeher, Cheryl | Problem Process | |
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Chavira, Ricardo | Service Catalog/Request Process | | |
Ortale, Dorothy | Knowledge Process | | |
Kovacs, Mark | Incident Process | | N/A |
Smith, Rick | Metrics/CSI Process | |
|
Tiseo, Lou | Change Process | |
|
Turnbull, Chloe | ServiceNow BA | |
|
Valdes, Julio | Configuration Management Process | | Tim Nichols |
West, William | ServiceNow DEV | | David Backeberg |
Costantino, Christine | START Replacement Project Manager | | |
Nichols, Tim | CMDB Project Manager | |
|
MEETING NOTES
DISCUSSION
- Bill on vacation August 12 - 15
- David will do the deployment this week
- No reported issues with release on Friday
- Lou/Adriene's update on getting more resources to help with the RTS work
- Lou/Adriene met with the SLT and they said they wanted to schedule a meeting to discuss this in depth to ensure there was enough time. Adriene and Lou will meet separately with Russell and Len regarding our resources.
- R-943 (Knowledge: Enable copy/paste of information into a KB article with no need to reformat the data) failed final UAT. Dorothy felt there were more cons to implementing this than pros. It will be removed from the list and revisited once we upgrade to Calgary as this functionality is native in this upgrade.
- START Replacement go live date has been pushed back to 11/1/2013. The scope includes pagers, telephone sets and lines, mobile devices, ethernet connections, ITS backup service. Scope for the 11/1/2013 release does not include the IAM integrations. The IAM integration will happen at a later date and the IAM project team will work with Service Management team on the project.
- Next week we will update the prioritized items below with the percentage complete for each item.Lou Tiseo would like to add an item to the priority list to support the link between change and release. He would like to unlock the related records fields so that they may be updated in all phases of an open Change by any ServiceNow user.
PRIORITIZED ITEMS AFTER MEETING
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