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- Released one item on Friday 9/6. No issues reported with the release.
- Development for Discussed the level of effort of opening up the related records fields in a Change ticket to be able to be updated at any time - while the Change is open.
- Per Bill, a few hours of development
- Per Hari, a few days of testing
- Asked Process Owners to please go through all open enhancement requests to determine if they are still viable and get them entered into the appropriate form in ServiceNow. Asked them to complete this exercise by COB on Friday.
- Adriene would like to remind everyone to go through their list of enhancements and review them for anything that should not be done and removed from the list. She wants to reduce our demand from this list by 10%.
- When reviewing the list Process Owners should ask themselves if this enhancement would add value to more than just one unit. Will this help to improve the process? Will the enhancement move ITSM forward?
- Adriene would like to remind everyone to go through their list of enhancements and review them for anything that should not be done and removed from the list. She wants to reduce our demand from this list by 10%.
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Priority | Item # | Description | Requirements Complete Target | Process Owner | Development Complete Target | Test Complete Target | Scheduled Release | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 - 1A | R-860 | SNMP Integration (CMDB R4) |
|
| 9/3/2013 |
| N/A | ||||||||
1 - 1B | R-960 | Add server form module and list (CMDB R4) |
|
| 8/27/2013 |
| 9/20/2013 | ||||||||
1 - 1C | R-1018 | Application Attributes (e.g. name, description) |
|
| TBD |
| 9/13/2013 | ||||||||
1 - 1D | R-1002 - R-1006 | Add additional server attributes, database form and view, update reports and filters (CMDB R4) |
|
| 9/3/2013 |
| 9/20/2013 | ||||||||
1 - 1E | R-1013 - R1016 | CMDB Release 5 Work |
|
| 9/17/2013 |
| 9/13/2013 | ||||||||
2 | R-X | START Replacement | TBD |
| TBD |
| TBD | ||||||||
3 | R-1017 | Update Status categories |
|
| 8/14/2013 | 9/16/2013 |
|
| |||||||
4 |
| CSI Stuff |
|
| R-756 | For continual service improvement metrics CSI needs to be able to track the first assignment unit to which an Incident was assigned. |
| 8/20/2013 | TBD |
|
| ||||
3 5 | R-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. |
| 10/1/2013 |
|
| |||||||||
4 6 | R-813 | Allow clients to request assistance online via chat |
| 5/31/2013 | 9/17/2013 |
|
| ||||||||
5 7 | R-1017 | Update "Status" Categories |
| 8/14/2013 | 9/16/2013 |
|
| 6 | R-630 | Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. | TBD |
|
|
|
|
7 8 | D-556 | Users can save/resolve/close tickets without filling out all of the required fields |
| 7/15/2013 | TBD |
|
| ||||||||
8 9 | R-896 | Determine a way to let Len Peters and Leadership know when a P1 Incident has been created (this replaces the old E-795) |
| 8/14/2013 | TBD |
|
| ||||||||
10 | R-953 | PMO New Service Request: Request for adding a PMO SharePoint Team Site. |
| 9/9/2013 | TBD |
|
| ||||||||
11 | R-954 | PMO New Service Request: Request for Quickbase modifications |
| 9/9/2013 | TBD |
|
| ||||||||
8 12 | R-938 | New Service Request: Software Library Addition or Change (Fruition) |
| 7/15/2013 | TBD |
|
| ||||||||
9 13 | R-901 | Allow Request forms to be visible and fill-able by persons outside Yale | 9/9/2013 | 9/9/2013 | TBD |
|
| ||||||||
10 14 | R-767 | Implement New Ticket Feature in the DEV or TEST instance |
| 5/31/2013 | TBD |
|
| ||||||||
12 15 | R-978 | Problem Process redesign | TBD |
|
|
|
| 13 | R-756 | For continual service improvement metrics CSI needs to be able to track the first assignment unit to which an Incident was assigned. | 8/20/2013 | TBD |
|
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CURRENT RESOURCE ALLOCATION
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