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- the application navigator offers a few links:
- canned reports are available in Survey->Overview
- a view of relevant records and fields is available in Survey->Customer Satisfaction Responses
- the same data can be immediately downloaded from Survey->Customer Satisfaction Responses (File)
- if the user requests a follow up, a plain task will be created and assigned directly to the manager of the incident's original assignment group. The original incident will be set as the parent task:
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