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Name | Representing | Attended | Alternate Attendee |
|---|---|---|---|
Adusumilli, Hari | ServiceNow QA | | |
Boeher, Cheryl | Problem Process | | Marty Wallace |
Chavira, Ricardo | Service Catalog/Request Process | | |
Ortale, Dorothy | Knowledge Process | | |
Kovacs, Mark | Incident Process | | |
Smith, Rick | Metrics/CSI Process | |
|
Tiseo, Lou | Change Process | | Marty Wallace |
Turnbull, Chloe | ServiceNow BA | |
|
Valdes, Julio | Configuration Management Process | | Tim Nichols |
West, William | ServiceNow DEV | | |
Costantino, Christine | START Replacement Project Manager | | |
Nichols, Tim | CMDB Project Manager | |
|
Radcliffe, Adriene | ITSM Director | |
|
MEETING NOTES
DISCUSSION
- Adriene gave an update on getting more resources.
- Adriene is working on getting more resources. However even if we get more resources we will still be unable to meet the current demand. We need to add more resources but also reduce the current demand.
- She is asking Process Owners to review their list of enhancements in their area and see what they can remove so that we can reduce the amount of work in the bucket (aka the demand).
- When reviewing the list asking themselves if this would add value to more than just one unit? Will this help to improve the process? Will the enhancement move ITSM forward?
- Items that are low priority on the list (except for the service requests) are assumed to be 'parking lot' items and will most likely not be done.
- Lou Tiseo would like to add an item to the priority list to support the link between change and release. He would like to unlock the related records fields so that they may be updated in all phases of an open Change by any ServiceNow user. Chloe is still awaiting the formal request from Lou and Soren with use cases for this.
PRIORITIZED ITEMS AFTER MEETING
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