...
2. CSI Coach update (Rick Smith) - finished vetting the tool, good features and dashboards. Scheduled for release in 2 weeks. Looking at metrics over time, trending. composite score cards. End of September there will be a training session using current data. Fruition will help us look at the data and help us understand the things we should be looking at on a regular basis to measure performance. Training will be for process owners and process managers only. Rick reviewed some of the reports to give us a quick look. He's also looking at peer data and trend information from sources such as Pink Elephant
3. New CAB - Updated membership and structure. First new structure meeting, got a lot of positive feedback. Will be discussing this at the next Extended Leadership meeting. We had a good discussion about how to more broadly communicate the changes approved, so that when we log Incidents we relate then to any changes that had been put into place. This area needs some further work.