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The OOB Excelerator uses category to determine assignment group and not the service.  We need to configure it to do so.

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1. Add level to Business Services(cmdb_ci_service).

2. Update client script Category - AG & Level. 
   Change:
   

   Code Block
   var checkIt = false; var checkLevel = 0;

3. Update Business Service attributes on Form to contain the below:
   tree_picker=true,ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_alias,ref_ac_order_by=u_alias,ref_ac_columns_search=true
4. Add parent to Business Service form.

Data configuration

Configure business services

We have a 3 level taxonomy.

Image Removed:

Service Group > Service > Service Offering

Image Added

• An entry with no parent is the Service Group
• An entry with a parent is the Service
• An entry with a parent and a grandparent is Service Offering

Configure categories

On the category set the Applies to'Applies to' must be set to each table that you want this category to apply to.