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Priority | Item # | Description | Process Owner | Process Owner | Dev Team | Final Approval | Development Complete Target | Test Complete Target | Scheduled Release |
|---|---|---|---|---|---|---|---|---|---|
1 - 1A | R-870 | Integrate ServiceNow with Quickbase ( CMDB R4) |
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| TBD |
| 8/23/2013 |
1 - 1B | R-860 | SNMP Integration (CMDB R4) |
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| TBD |
| 8/23/2013 |
1 - 1C | R-960 | Add server form module and list (CMDB R4) |
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| TBD |
| 8/23/2013 |
1 - 1D | R-1002 - R-1006 | Add additional server attributes, database form and view, update reports and filters (CMDB R4) |
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| TBD |
| 8/23/2013 |
1 - 1E | R-1013 - R1016 | CMDB Release 5 Work |
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| TBD |
| TBD |
2 | R-X | START Replacement |
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| TBD |
| 11/01/2013 |
3 | R-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. | TBD |
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| TBD |
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4 | R-813 | Allow clients to request assistance online via chat |
| 5/31/2013 |
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| TBD |
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5 | D-564 | Incident Customer Satisfaction Survey tasks not being created when a respondent indicates on the survey they wish to be contacted for follow up |
| 7/19/2013 |
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| TBD |
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6 | R-1017 | Update "Status" Categories |
| 8/14/2013 |
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| TBD |
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7 | R-630 | Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. | TBD |
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8 | D-556 | Users can save/resolve/close tickets without filling out all of the required fields |
| 7/15/2013 |
| TBD |
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9 | R-938 | New Service Request: Software Library Addition or Change |
| 7/15/2013 |
| TBD |
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10 | R-901 | Allow Request forms to be visible and fill-able by persons outside Yale | TBD Completed (?) |
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11 | R-767 | Implement New Ticket Feature in the DEV or TEST instance |
| 5/31/2013 | TBD |
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12 | R-896 | Determine a way to let Len Peters and Leadership know when a P1 Incident has been created (this replaces the old E-795) | Completed | 8/14/2013 | TBD |
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13 | R-X (Multiple) | Make changes to client facing new Incident form | Completed | 7/22/2013 | Completed | 8/20/2013 | Completed | Completed | 8/23/2013 |
14 | R-978 | Problem Process redesign | Not Started |
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15 | R-756 | For continual service improvement metrics CSI needs to be able to track the first assignment unit to which an Incident was assigned. | Completed | 8/20/2013 | TBD |
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