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Requirement (Original Names) | Functional Tested? | QA Tested? | Dev Status Notes | Description |
|---|---|---|---|---|
Defect 403 |
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| | There should be a Bomgar Sessions tab at the bottom of incidents. Reported by Lori Seluga and Bill West. Need more information on what this Bomgar Sessions tab should do so we can test its functionality to ensure it is working correctly when it is added into the Incident screen. |
Defect 406 |
|
| | The link in the Incident email resolution notification to contact on a itkcet is pointing to the Yale Test instance instead of the Prod instance. Note that I checked all other client facing Incident email notifications and this is the only one where the link is incorrect. Notification #4 (Notification ID: 4 - Incident Resolved): |
Defect 408 |
|
| | See INC0072373 for reference: The 'Your Incicent has been placed On Hold' email notification is addressed to Contact (Houle) AND Client (Prof. Gilmore). This results in client receiving confusing email that is addressed to Houle. Only Contact should receive notification email. |
Defect 409 |
|
| | See INC0072373 for reference. Initial email confirmation when ticket created (sent 2012-11-05 15:50:57) had incorrect salutation. Email was addressed as "Dear ," with no name. |
Approved Updates
Update Set (Original Names) | Description |
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