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Name | Representing | Attended | Alternate Attendee |
|---|---|---|---|
Adusumilli, Hari | ServiceNow QA | | |
Boeher, Cheryl | Problem Process | | |
Chavira, Ricardo | Service Catalog/Request Process | | None |
Ortale, Dorothy | Knowledge Process | | None |
Kovacs, Mark | Incident Process | | |
Smith, Rick | Metrics/CSI Process | |
|
Tiseo, Lou | Change Process | | |
Turnbull, Chloe | ServiceNow Team Lead | |
|
Valdes, Julio | Configuration Management Process | | Tim Nichols |
West, William | ServiceNow DEV | | |
Costantino, Christine | START Replacement Project Manager | | |
Nichols, Tim | CMDB Project Manager | |
|
Radcliffe, Adriene | ITSM Director | | N/A |
MEETING NOTES
DISCUSSION
- D-564 - ServiceNow has provided information back to Bill to help resolve this issue.
- Level of effort for opening up the related fields in change. Bill needs to provide LOE.
- Ricardo to please look at R-797 (Request Communications)email replies don't get appended to the ticket for other modules other than Incident.
- Adriene would like to remind everyone to go through their list of enhancements and review them for anything that should not be done and removed from the list. She wants to reduce our demand from this list by 10%.
- Put in Ade's questions from last week again for reminder.
- Creating a new assignment unit for Process Owners called OCIO Service Management Process Owners. This is where tickets assigned to process owners for Service Management duties are kept. This will make better visibility and tracking of items assigned to Process Owners.
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