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- Requirement 587 - group role changes, user reassignments:
- Everyone who has the current Knowledge Manager role should have that role removed and be added to the Knowledge Author role.
- Remove the 'Knowledge' role from the Service Desk Queue Manager role.
- Requirement 592 - personalize activities (Activity Formatter) for incident/sc_task/change_request; not captured in update sets. Include short description and description, per Req.
- Requirement 610 - relate groups to
statusrole:- INF Data Center Operations
- MGT Strategy_ Governance and Policy
- (per-person, subsequent changes by request) Queue Managers/Team Leads only of CTS Service Desk