Abstract

ServiceNow is our new ITSM system. To modify groups within ServiceNow, you need two sets of permissions:

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• Modify assignment group to Active Directory in the ServiceNow OU:
  • type=distribution
  • avoid using commas in names
  • enter the group manager in "managed by"
  • enter any group members
• If this is a delete or subtractive modification, any removals need to be done manually in SN.
• If this is a create or additive modification, the import job needs to run. The SN group import will run at midnight, after which a SN admin must modify the group record:
  • manually enter queue managers into the "Team Leads" list
  • manually tag the group as Tier 1 if appropriate
  • manually edit the list of Provider Services as appropriate
  • manually edit the list of Group Email Aliases for inbound email as appropriate
  • manually edit the list of Service Contracts as appropriate

Making

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Changes to Active Directory

There is a separate page just for this. See This can be done in bulk or piecemeal (for small numbers of changes)

Piecemeal changes: Configuring ActiveDirectory using Windows 7 virt for ServiceNow
Bulk changes: Bulk AD Changes

Forcing the Active Directory scheduled job to run immediately

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