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Name | Representing | Attended | Alternate Attendee |
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Adusumilli, Hari | ServiceNow QA | |
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Boeher, Cheryl | Problem Process | |
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Chavira, Ricardo | Service Catalog/Request Process |
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Ortale, Dorothy | Knowledge Process | |
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Kovacs, Mark | Incident Process | | |
Smith, Rick | Metrics/CSI Process | |
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Tiseo, Lou | Change Process | |
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Turnbull, Chloe | ServiceNow BA |
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Valdes, Julio | Configuration Management Process | |
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West, William | ServiceNow DEV |
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Costantino, Christine | START Replacement Project Manager | |
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Nichols, Tim | CMDB Project Manager | |
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MEETING NOTES
DISCUSSION
- CMDB Release 2 and the Incident customer satisfaction survey were released. No reported issues from the release this weekend.
- Reviewed all items on the list. Based on Process Owner feedback changed priority on some, rejected some items, combined some duplicate items.
- We did not discuss the top 10 list at this meeting so the list remains the same from last week's meeting..
- The cutoff for testing this week is Tuesday at 2 pm. We are cutting off a day early due to the Thursday holiday.
- Last Monday we reviewed the list in its entirety and marked many easy to complete items as high priority. Bill has begun work on many of these items. He has started 715, 813, 943, 738, 780, 787, 897
PRIORITIZED ITEMS AFTER MEETING
Priority | Item # | Description | Process Owner | Process Owner | Dev Team | Final Approval | In Development | In Test | Scheduled Release | |||
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1 | E R-X | CMDB Release 2, 3 & 4 Work |
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| X |
| 6/28/2013 (R2), 7/12/2013, (R3) 7/26/2013 (R4) | |||
2 | E R-X | START Replacement |
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| X |
| 9/27/2013 | |||
3 | E R-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. | X |
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5 4 | E R-715 | General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS |
| 5/6/2013 |
| 5/6/2013 | X |
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| 6 | E 7/5/2013 | |
5 | R-943 | Knowledge: Enable copy/paste of information into a KB article with no need to reformat the data |
| 5/29/2013 | 6/14/2013 |
| X |
| 7 | E 7/5/2013 | ||
6 | R-630 | Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. | X |
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8 7 | E R-897 | New Service Request: ServiceNow Enhancement Proposal. Requested by the ITSM team. |
| 5/6/2013 |
| 5/6/2013 | X |
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9 8 | E R-901 | Allow Request forms to be visible and fill-able by persons outside Yale | X |
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10 9 | E R-813 | Allow clients to request assistance online via chat |
| 5/31/2013 | X |
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11 10 | E R-767 | Implement New Ticket Feature in the DEV or TEST instance |
| 5/31/2013 | X |
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12 11 | E R-896 | Determine a way to let Len Peters and Leadership know when a P1 Incident has been created (this replaces the old E-795) | X |
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13 12 | E R-902 | Cheryl Boeher needs ability to edit Problems after they are closed | X |
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