Page Comparison

Table of Contents

Deliverables

• a CMDB design model
• a populated CMDB, with items from every ITIL-adopting org, including types:
  • desktops
  • printers
  • servers
  • provider services
  • ip phones
  • data center equipment
  • L2/L3 network equipment
• a BSM with paths between all services and components:
  • for every component, you can walk up to a service
  • for every service, you can walk down to a component
• a policy document for maintenance of the CMDB
• running documentation repo for SN integrations

High Level Approach

Identify all Yale networks

Identify proper MID & firewall config

Identify all asset owner orgs

Credential gathering

Discover net, telephony (SNMP)

Discover printers (SNMP)

Discover unix servers (SNMP)

Discover windows servers (WMI)

Discover desktops (WMI and/or federated CMDB)

Discover data center (SNMP and/or federated CMDB)

Design CMDB schema

Rig automatic CI, BSM relationships

Make manual BSM connections