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  • a CMDB design model
  • a populated CMDB, with items from every ITIL-adopting org, including types:
    • desktops
    • printers
    • servers
    • provider services
    • ip phones
    • data center equipment
    • L2/L3 network equipment
  • a BSM with paths between all services and components:
    • for every component, you can walk up to a service
    • for every service, you can walk down to a component
  • a policy document for maintenance of the CMDB
  • running documentation repo for SN integrations

High Level Approach

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Identify all Yale networks

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Identify proper MID & firewall config

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Identify all asset owner orgs

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Credential gathering

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Discover net, telephony (SNMP)

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Discover printers (SNMP)

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Discover unix servers (SNMP)

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Discover windows servers (WMI)

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Discover desktops (WMI and/or federated CMDB)

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Discover data center (SNMP and/or federated CMDB)

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Design CMDB schema

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Rig automatic CI, BSM relationships

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Make manual BSM connections