...
- Bill will set up a meeting with our Service Now technical contacts. We want them to confirm that there is no technical barrier to our preferred approach, and we want their help developing an action plan converting SSH checks to SNMP.
Bill will set up a MID server against a sandbox instance of Service Now so we can begin testing Discovery and client hosts for testing. - Jessica will set up SNMP on the client hosts and write proof-of-concept snmp checks against them for network and process checking.
Bill will send Jessica a login for the sandbox instance and give her root access to test clients. - Bill, Jessica and Howard will schedule a presentation with the core Service Now implementation team for 2 meetings from now (Monday, Nov. 21). Our tentative plan is to to present an overview of the capabilities and limitations of discovery itself. By that point, we would like to have for ourselves: a working proof of concept for the 60% case (network+process checks) via SNMP, a catalog of the remaining probes we believe need to be written in SNMP to meet feature parity with SSH-driven solutions, and an estimate of the time required to complete that work.
...